Family members may have questions about making payments in the Family Portal. You can refer to this information to help answer their questions about payments.
What browsers do you support?
We support the current versions of Chrome, Edge, Safari, IE, or Firefox. For security reasons, payments are supported on these browsers because of their strong encryption. Encryption allows us to encode the information so that no one else on the internet can read it.
What types of payment methods do you accept?
We accept credit card, debit card and check (ACH) payments online.
Is it safe to pay online using your services?
We safeguard your information according to stringent security and confidentiality standards and comply with federal legislation, such as PCI DSS and HIPAA. We maintain control over the confidentiality of all payment information. We do not sell, share, release or reveal any customer data. All credit card and checking (ACH) information is encrypted and tokenized. No card or ACH data is stored on our system.
Do you save my payment information?
For payments made without logging into the payment site, we do not store any payment information. For users who log into the payment site as a user or payer, we offer a secure online wallet to store credit card and check (ACH) data for future use. All data is encrypted and tokenized.
Do I get a receipt for the payment?
If you enter an email address and/or a mobile phone number into the payment screen, you will receive an automated receipt of your payment.
When will my payment be posted to my account?
Normally, all payments are deposited and available for posting in two (2) business days from the time of payment. This may be longer depending on holidays or unexpected events.