This checklist helps your community successfully launch the Family Portal for sharing activity calendars, communications, and processing payments.
Before Launch (2-4 weeks prior)
Send a Carefeed Feed announcing the upcoming Family Portal
Include Family Portal flyers with monthly statements
Add a "Coming Soon" banner to your website
Create handouts with scannable QR codes for payments
Launch Day
Update your website with the correct Family Portal links
Send a Carefeed Feed announcement that the portal is ready
Set up automatic invitations for new admissions
Place printed QR codes throughout your community
Encourage families to set up AutoPay
Post-Launch (ongoing)
Check with staff to identify what's working well
Recognize teams that help families adopt the system
Share success stories about Family Portal benefits
Send quarterly Feeds promoting the Family Portal, AutoPay, and eBill notifications